Gym Sym maintains a strict no-refund policy once a membership, personal training package, or class plan has been activated. Fees paid for memberships, personal training sessions, group classes, or trial passes are non-refundable and non-transferable under normal circumstances.

Membership cancellations must be requested in writing and will take effect according to the agreed terms at the time of enrollment. Missed sessions due to personal reasons, illness, travel, or schedule conflicts are not eligible for refunds or extensions unless explicitly stated in the membership plan.

In exceptional cases, management reserves the right to review refund or cancellation requests at its sole discretion. Any approved adjustments will be communicated formally by Gym Sym.